American Home Shield Reviews Complaints

When it comes to home warranties, American Home Shield is a well-known name in the market. They have been in business for over 50 years and offer a range of home warranty plans to protect your home appliances and systems. However, as with any company, there are bound to be reviews and complaints from customers. In this article, we will take a closer look at American Home Shield reviews complaints.

Positive Reviews

Let’s start with the positive reviews. Many customers have praised American Home Shield for their prompt and efficient service. They have a large network of contractors and service providers, which means that they can quickly dispatch someone to your home when you file a claim. Additionally, customers have appreciated the fact that American Home Shield covers pre-existing conditions, which is not something that all home warranty companies do.

Another positive aspect of American Home Shield is that they offer a range of plans to fit different budgets and needs. Their plans cover everything from basic appliances to more complex systems like HVAC and plumbing. This means that customers can choose a plan that covers exactly what they need without paying for extra coverage they don’t need.

Negative Reviews

Now, let’s move on to the negative reviews. One common complaint from customers is that American Home Shield is slow to respond to claims. While they have a large network of contractors, some customers have reported that it can take days or even weeks to get a service provider out to their home. This can be frustrating, especially if you have a major issue that needs to be addressed quickly.

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Another common complaint is that American Home Shield has a lot of fine print and exclusions in their contracts. Some customers have reported that they thought they were covered for a certain repair or replacement, only to find out later that it was excluded from their plan. This can lead to frustration and unexpected expenses for customers.


Overall, American Home Shield has a mix of positive and negative reviews. They have a large network of contractors and offer a range of plans to fit different needs and budgets. However, some customers have reported slow response times and frustrations with exclusions in their contracts. If you are considering a home warranty plan with American Home Shield, it’s important to read the fine print carefully and make sure you are aware of any potential exclusions.